- 9. Exchange
- Regardless of the withdrawal procedure specified in § 10 of the Regulations, the Customer has the option to exchange the purchased Product (hereinafter: Product Exchange).
- The Product Exchange can be made for the same Product or any other Product, provided that it is available in the Online Store.
- To proceed with the Product Exchange, the Customer must express their desire to exchange by contacting the Seller via the email address provided in § 1(2)(8) of the Regulations. The message sent to the Seller via email should include the Product Exchange form (Annex No. 2 to the Regulations) and specify, among other things, the order number, the delivery date of the Product being exchanged, and the Product the Customer wishes to exchange for.
- The Customer must submit a statement of intent to exchange the Product within 14 days from the date the Product was delivered to the Customer.
- After receiving the email mentioned in § 9(3) of the Regulations, the Seller will inform the Customer via email whether the desired Product, for which the exchange is to be made, is available.
- After receiving an email from the Seller confirming the availability of the Product for the exchange, the Customer must promptly, but no later than 14 days, return the Product being exchanged to the Seller’s delivery address specified in § 1(2)(8) of the Regulations.
- After the exchanged Product is delivered to the Seller, the Seller will promptly, but no later than 14 days, deliver the desired Product to the Customer. The Seller may delay the delivery of the Product to the Customer until the Customer pays the price difference, as referred to in § 9(8) of the Regulations, if the Product being exchanged for is more expensive than the Product being returned.
- Any price difference between the Product being exchanged and the Product for the exchange creates an obligation for the Seller to refund the price difference to the Customer if the Product being exchanged for is cheaper, or for the Customer to pay the price difference to the Seller if the Product for the exchange is more expensive than the returned Product.
- The Seller is obligated to refund the price difference, as referred to in § 9(8) of the Regulations, to the Customer within 7 days from the date the exchanged Product is delivered to the Seller. The refund of the price difference will be made via bank transfer to the bank account specified by the Customer in the Product Exchange form.
- The Customer is obligated to pay any price difference, as referred to in § 9(8) of the Regulations, to the Seller within 7 days from the date they receive confirmation from the Seller regarding the availability of the desired Product for the exchange. The payment of the price difference should be made via bank transfer to the Seller's account specified in § 5(1)(1) of the Regulations.
- The Seller will bear the costs of delivering the exchanged Product to the Customer.
- 10. Withdrawal from the Agreement
Shipping address:
Radosław Sternicki
ul. Dobiszewskiego 1/2
01-405 Warszawa
- A Customer who is a Consumer may withdraw from the concluded Sales Agreement and the contract for the provision of Services within 14 days without providing any reason and without incurring any costs, except for the costs specified in § 10(12) of the Regulations (hereinafter: Withdrawal from the Agreement).
- The right to withdraw from the agreement does not apply to the Consumer in relation to contracts specified in Article 38 of the Act of May 30, 2014, on Consumer Rights (Journal of Laws 2014, item 827, as amended). Therefore, the Consumer will not, for example, be entitled to withdraw from the agreement in the following cases:
a) when the purchased Product is not prefabricated, has been manufactured according to the Consumer's specifications, or is intended to meet their individualized needs.
b) when the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or intended to satisfy their individualized needs;
c) when the subject of the service is a perishable item or one with a short shelf life;
d) when the subject of the service is an item delivered in a sealed package, which cannot be returned once the packaging is opened due to health protection or hygiene reasons, if the packaging has been opened after delivery;
e) when the subject of the service is items that, due to their nature, are inseparably combined with other items after delivery; - The withdrawal period for the Sales Agreement begins on the day the Product is delivered to the Customer or the day of personal pickup, and for the contract for the provision of Services, it begins on the day the agreement is concluded.
- The Consumer may withdraw from the agreement by submitting a withdrawal statement to the Seller.
- The withdrawal statement may be submitted in writing to the Seller’s delivery address specified in § 1(2)(8) of the Regulations. The Customer also has the option to submit the withdrawal statement electronically to the Seller’s email address provided in § 1(2)(8) of the Regulations.
- The Seller is obligated to promptly, but no later than 14 days from the date of receiving the Consumer's withdrawal statement, refund all payments made by the Consumer, including the costs of delivering the Product to the Consumer.
- If the Consumer chose a delivery method other than the cheapest standard delivery option offered by the Seller, the Seller is not obligated to refund the additional costs incurred by the Consumer.
- The Seller will refund the payment using the same payment method used by the Consumer, unless the Consumer has explicitly agreed to a different method of refund that does not incur any costs for them.
- The Seller may withhold the refund of payments received from the Consumer until the Product is returned or the Consumer provides proof of its return, depending on which event occurs first.
- The Consumer is obligated to return the Product to the Seller promptly, but no later than 14 days from the day they withdrew from the agreement. To meet the deadline, it is sufficient to send the Product back before the 14-day period expires.
- The Consumer bears the direct costs of returning the Product to the Seller.
- The Consumer is responsible for any decrease in the value of the Product resulting from use beyond what is necessary to determine the nature, characteristics, and functionality of the Product.
